| Outsourcing Business Unit Mission Statement
"To be a Strategic IT Outsourcing Partner of our valued customers, and to deliver tangible valueadd, cost-effective services to them."
Outsourcing Business Unit Strategy
In order to provide values to our customers, Digital Avenue Systems has set up our Outsourcing Business Unit with the following focused strategies:
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Provide Quality Service Delivery to all customers through:
- Consistent Standard Operating Procedures (SOPs) implementation
- Specific Service Level Agreements (SLAs) attainment and analysis
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Implement Service Delivery Management strategy by deploying a dedicated Service Delivery Manager (SDM) to proactively analyze customers' IT requirements and provide recommendations. |
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Communicate Constantly with Customers to solicit feedback and enhance customer satisfaction |
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